Netwise Services LLC (“Netwise Services,” “we,” “us,” or “our”) aims to provide reliable and professional web and IT services. This Refund Policy explains how refunds are handled for our services and projects.
Some services may require an upfront payment, deposit, or full payment before work begins. Payment terms may vary depending on the service, project scope, and agreement with the client.
Payments for website design and development services generally cover time, planning, design, development, and other work performed on the project. Once substantial work has started, payments may not be refundable.
If a project is cancelled before work begins, a refund may be considered based on the circumstances and any costs already incurred.
SEO services involve ongoing research, optimization, monitoring, and other work performed over time. Because these activities begin after service commencement, payments for completed or ongoing SEO work are generally non-refundable.
SEO results can also vary based on competition, search engine changes, website conditions, and other factors. We do not guarantee specific search rankings or traffic levels.
Hosting and maintenance fees may cover hosting resources, technical support, updates, backups, security work, and other ongoing services. Fees for periods or services already provided are generally non-refundable.
If a hosting or maintenance service is cancelled, any eligible refund will depend on the applicable service terms and billing period.
Project management fees cover planning, coordination, communication, scheduling, tracking, and other work performed for the project. Fees related to completed work or time already provided are generally non-refundable.
Clients may request cancellation by contacting us. If work has already started, the amount eligible for refund, if any, will depend on the work completed, expenses incurred, and terms agreed upon for the project.
When a refund is approved, we will generally return the eligible amount through the original payment method where practical. Processing times may vary depending on the payment provider or financial institution.
Refunds may not be available for completed services, work already delivered, third-party costs, domain registrations, hosting resources already used, or other expenses that cannot reasonably be recovered.
To request a refund or discuss a billing concern, please contact us with your name, service details, payment information, and reason for the request. We will review the request and respond based on the applicable service terms.
We may update this Refund Policy when our services, business practices, or requirements change. Updated versions will be posted on this page with a revised effective date.
If you have questions about this Refund Policy, please contact us.
Netwise Services LLC
Email: info@netwiseservices.com
Phone: +1 (617) 798-5712
Address: E 3 Woodland Apartments 415 22nd Avenue East, Springfield, TN 37172
Email: info@netwiseservices.com
Phone: +1(617)798-5712
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